Terms of Service

1. The agreement

Practiq is provided by GRP Global Services, CNPJ 53.861.750/0001-14, based in Florianópolis, Santa Catarina, Brazil. By creating an account, subscribing, or using the app or website, you accept these terms. If you do not accept them, do not use Practiq.

2. Who may use Practiq

You must be at least 18 and able to enter a binding contract. If you accept these terms for a company or practice, you confirm you are authorised to bind it, and 'you' then means that organisation.

You may not use Practiq if you are located in a country subject to a US Government embargo, or if you appear on any US Government list of prohibited or restricted parties.

3. Your account

• Keep your credentials confidential. You are responsible for activity under your account.
• Give us accurate information and keep it current.
• One account per person. Do not share an account across a team without asking us first.
• Tell us promptly if you suspect unauthorised access.

To resolve a support request or investigate a bug or security issue, an authorised administrator may open a temporary session that views the app as your account. It is read only by default, it can never make a payment, change a subscription, or delete your account, and every session is audited. Section 12 of our Privacy Policy explains this in full.

4. Licence to use the app

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use Practiq on devices you own or control, for your own professional purposes, for as long as your account is in good standing.

You may not copy, resell, sublicense, rent, reverse engineer, decompile, or attempt to extract the source code of the app, except to the extent that restriction is unenforceable under applicable law. You may not use Practiq to build a competing product.

5. Subscriptions, free trial, and billing

Practiq is sold as an auto-renewing subscription. The price, billing period, and trial length shown at the point of purchase are the ones that apply to you.

• If your plan includes a free trial, you are not charged during the trial period.
• Unless you cancel at least 24 hours before the trial ends, the subscription starts automatically and your store charges the plan price.
• The subscription then renews automatically each period, at the then-current price, until you cancel.
• Cancel at any time in your Apple App Store or Google Play subscription settings. Cancellation takes effect at the end of the current period, and you keep access until then.
• Deleting the app or your Practiq account does not cancel the subscription. Only the store can do that.
• If we change the price, we will tell you in advance and the change will apply only from your next renewal.

6. Refunds

Purchases made through the App Store or Google Play are refunded by Apple or Google under their policies, not by us. We can help you with a request, but we cannot issue a store refund directly.

If you are a consumer in Brazil, article 49 of the Código de Defesa do Consumidor gives you 7 days from purchase to withdraw from a contract entered into outside a physical establishment. Nothing here limits that right, or any other right you hold as a consumer that cannot be waived by contract.

7. Your content

Your recordings, your brand material, and the videos and posts you produce with Practiq are yours. We claim no ownership of them.

You grant us a limited licence to host, store, transmit, transcribe, process, and render your content, purely so we can operate the service for you. That licence exists only to run the product, it is not a licence to market, publish, or train on your material, and it ends when you delete the content or close your account, subject to the retention periods in our Privacy Policy.

You confirm you have the rights to everything you upload, including any logo, music, footage, or likeness other than your own, and that your content does not infringe anyone else's rights.

8. AI output, and your professional responsibility

Practiq drafts scripts, captions, and edits using AI. This section is the most important one in these terms.

• AI output can be wrong, outdated, or misleading. It is a draft, not advice, and not a substitute for your own judgement.
• You are solely responsible for reviewing, correcting, and approving everything before you publish it.
• If you work in a regulated field, including insurance, financial advice, law, or medicine, you are responsible for meeting the advertising, disclosure, suitability, and record-keeping rules that apply to you, including any carrier, firm, bar, or board pre-approval requirement. Practiq does not perform compliance review and does not know your regulator's rules.
• Nothing Practiq generates is legal, financial, medical, or insurance advice, and using Practiq creates no professional relationship between you and us.
• Similar prompts can produce similar output for different users. We do not warrant that generated text is unique, and we do not warrant that it is free of third-party rights.

9. Acceptable use

Do not use Practiq to:

• Break the law, or help anyone else break it.
• Create content that is deceptive, fraudulent, defamatory, harassing, hateful, or sexually explicit.
• Impersonate another person, or generate a likeness or voice you have no right to use.
• Make false or unsubstantiated claims about a product, a return, a guarantee, or an outcome.
• Upload confidential client, patient, or case-identifying material.
• Interfere with, overload, probe, or circumvent any part of our infrastructure or usage limits.
• Scrape our services, or use them to train a machine learning model.

We may suspend or terminate an account that breaches this section, and where the breach is serious we may do so without notice.

10. Our intellectual property

Practiq, its name, logo, software, templates, motion system, and design are ours and are protected by intellectual property law. These terms give you a licence to use the service, and nothing more.

11. Third-party services

Practiq relies on third parties for storage, AI processing, payment, and delivery, and lets you publish to platforms such as Instagram and LinkedIn. Your use of those platforms is governed by their terms, and you agree to comply with them. We are not responsible for their availability, their decisions, or their handling of anything you post there.

12. Availability and changes to the service

We aim to keep Practiq available and improving, but we do not guarantee uninterrupted service. We may change, suspend, or discontinue features. If we discontinue a feature you paid for in a way that materially reduces what you bought, you may cancel and we will refund the unused portion of your current period where the store allows it.

13. Disclaimers

Except for warranties that cannot be excluded by law, including consumer guarantees under the Código de Defesa do Consumidor, Practiq is provided as is and as available. We do not warrant that it will be error free, that output will be accurate or suitable for your purpose, or that using it will produce clients, engagement, or revenue.

14. Limitation of liability

To the maximum extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for lost profits, lost business, lost data, or reputational harm, arising from your use of Practiq.

Our total liability for any claim relating to Practiq is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Nothing in this section limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited under Brazilian consumer law.

15. Indemnity

You agree to indemnify us against claims, damages, and reasonable costs arising from content you publish, from your breach of these terms, or from your failure to meet a regulatory obligation that applies to your profession.

16. Additional terms for the Apple App Store

If you obtained Practiq from the Apple App Store, this section applies and prevails over anything inconsistent above.

• This agreement is between you and us alone, not with Apple. Apple is not responsible for Practiq or its content.
• The licence in section 4 is limited to using Practiq on Apple-branded products you own or control, as permitted by the App Store Terms of Service.
• We, not Apple, are solely responsible for support and maintenance. Apple has no obligation to provide either.
• If Practiq fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of Practiq.
• We, not Apple, are responsible for any claim that Practiq or your use of it fails to meet a legal or regulatory requirement, is defective, or breaches consumer protection or privacy law.
• We, not Apple, are responsible for investigating and resolving any third-party claim that Practiq infringes intellectual property rights.
• You confirm you are not located in a country under a US Government embargo or designated as terrorist-supporting, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
• Questions or complaints about Practiq should be sent to hello@practiq.studio.

17. Termination

You may stop using Practiq and delete your account at any time. We may suspend or terminate your account if you breach these terms, if we are required to by law, or if we discontinue the service. On termination your licence ends. Sections on your content, intellectual property, disclaimers, liability, and indemnity survive.

18. Governing law and disputes

These terms are governed by the laws of the Federative Republic of Brazil. If you are a consumer, you may bring proceedings in the courts of your own domicile, as Brazilian consumer law provides, and nothing here removes that option. Otherwise, the courts of Florianópolis, Santa Catarina, Brazil have jurisdiction.

19. General

If a provision is held unenforceable, the rest stays in force. Our not enforcing a term is not a waiver of it. You may not assign this agreement, and we may assign it as part of a merger, acquisition, or sale of assets. These terms, together with the Privacy Policy, are the whole agreement between us.

We may update these terms. If a change is material, we will notify you in the app or by email before it takes effect.

20. Contact

GRP Global Services, CNPJ 53.861.750/0001-14, Florianópolis, Santa Catarina, Brazil. Support: hello@practiq.studio. Privacy: privacy@practiq.studio.